PDF export blank when invoice contains services

Customer reported that PDF export of an invoice was mostly blank. They tried troubleshooting steps including updating Chrome, clearing cache, and restarting. Initially, the bot suggested checking chat widget obstruction and specific toggles (Line items, Totals, Respect Collapsed Sections) in the Export Invoice PDF modal. After escalation, an admin confirmed a bug related to exporting PDFs with services. As a workaround, a new invoice (INV10427) was created, and the issue has been escalated to engineering. The customer was advised they could rename the new invoice to the original number (INV10426) if needed.

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5 days ago

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